Last updated: May 24, 2026
If you run into any issue or have a question, please reach out via the email addresses below. We typically respond within 1–2 business days.
HP drops over time based on the air-quality grade (PM2.5, PM10, ozone) at your current location. Inside Korea we use the AirKorea public API; elsewhere we fall back to regional providers such as OpenWeather.
Homecoming detection requires the "Always" location permission. Go to Settings > Privacy & Security > Location Services > Sealio, and set it to "Always". You also need to leave your registered home location by ~300m and come back to trigger the event.
Open Settings on your iPhone > tap your Apple ID at the top > Subscriptions > Sealio Pro > Cancel. The subscription auto-renews unless cancelled at least 24 hours before the end of the current period.
Yes. Sign in with the same Apple ID and Sealio will restore all your records (wash check-ins, registered places, photo analysis results) from the Supabase backend automatically.
Open the app > Settings > Account > Delete Account. All server data and photos are permanently removed within 30 days.
iOS controls when widgets refresh — typically every 5–30 minutes. To force an immediate refresh, long-press the widget, remove it, and add it again.
Photos are stored encrypted in Supabase Storage. Face++ and Gemini AI analyses are stateless API calls — the providers do not retain your images. Only the resulting numeric scores (skin age, pore score, etc.) are saved to your account.
No. Sealio does not collect IDFA. We do not perform ad targeting, and we do not share data with data brokers.